In short: we only collect what we need to run your free trial or subscription, we never sell your data, and you can ask us to access or delete it at any time.
1. Who we are
Atlas Stream Live (“we”, “us”) operates the website atlasstreamlive.com and provides an internet-based live TV subscription service to customers in the United Kingdom. For the purposes of UK data protection law we are the data controller of the personal information described in this policy. You can contact us at support@atlasstreamlive.com or on WhatsApp on +44 7828 762514.
2. Information we collect
- Details you give us — your name, email address, optional phone number, and the type of device you watch on when you request a free trial, buy a plan or contact us.
- Order and support information — the plan you choose, your subscription status, and messages exchanged with us by email or WhatsApp.
- Payment information — payments are processed by PayPal. We receive confirmation of payment but we never see or store your full card details.
- Technical information — IP address, browser type, pages viewed and approximate location, collected through cookies and similar technologies (see section 7).
3. How we use your information
- To set up and deliver your free trial or subscription, and send your login details.
- To take payment, manage renewals and provide customer support.
- To keep the service secure, prevent abuse and enforce the one-trial-per-person rule.
- To understand how the website is used and improve it.
- To send service messages. We only send marketing if you have asked for it, and you can opt out at any time.
4. Our legal bases
Under UK GDPR we rely on contract (to provide the trial or subscription you requested), legitimate interests (security, fraud prevention and improving our service), legal obligation (accounting and tax records) and consent (non-essential cookies and any marketing).
5. Who we share it with
We never sell your personal information. We share it only with trusted providers who help us run the service — for example our website host, our payment provider (PayPal), email and messaging providers, and analytics tools — and only where needed for them to do their job. We may also disclose information where the law requires it.
6. How long we keep it
We keep account and order information for as long as your subscription is active and for up to six years afterwards for accounting and legal purposes. Trial request details are kept for a limited period to enforce the one-trial rule and are then deleted. Support messages are kept for as long as needed to resolve your query.
7. Cookies
The website uses essential cookies to work properly, and analytics cookies to help us understand how visitors use it. You can control or delete cookies in your browser settings; blocking some cookies may affect how parts of the site work.
8. Your rights
You have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive a copy in a portable format, and to withdraw consent at any time. To use any of these rights, contact us at support@atlasstreamlive.com. If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office (ico.org.uk).
9. Security
We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access. No online service can be completely secure, so please keep your login details private.
10. Children
Our service is intended for adults aged 18 and over and we do not knowingly collect information from children.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. If we make significant changes we will tell you on this website.
12. Contact us
Questions about privacy? Email support@atlasstreamlive.com or message us on WhatsApp on +44 7828 762514.